A strategic perspective for managing socio-technical systems: the missing link

Most man-made systems around us are mainly socio-technical systems. As such it is imperative that to manage such systems effectively we need to understand their properties at both the micro and macro level and the holistic functioning of such systems. Such an approach is important in understanding the emergent properties that are exhibited by such system. We already have been delving into the micro level and the intricacies of the different subsystems without actually having the broader view of the whole system. This current approach came from the fact that reductionism is the ‘mantra’ of our scientific nature and endeavours, and dictates how a problem is solved. In this paper a strategic approach is put forward, making use of the force field theory as a necessary missing component for designing and managing socio-technical systems. With this proposed strategic approach the true understanding of solving these emergent properties will be reinforced with what we already know and also help in solving some disorder exhibited in these systems, without creating more uncertainties. This paper sets out the framework and its usefulness to understanding the socio-technical systems around us

Enhancing the decision-making process of project managers in the built environment: An integrated approach

A study of the project manager’s (PM) function must be to examine: what their role is, their skills, and training needed. The project manager needs wide perspective regarding the classic management functions of control, coordination, communication, and the settling of performance standards. If the PM is a professional, their performance must be of the highest standard, and must be accountable for a high level of productivity. This is the project manager’s Achilles heel. Another problem is the absence of feedback during the early stages through to completion of the project. During the project’s life the relative importance of their responsibilities may change several times, including the constant changing of the dynamic environment. The PM will aim for a balanced emphasis; they will try to be flexible so they can adapt to new circumstances as they occur. The PM needs tried and tested methods to aid his decision making. This paper posits an integrated development and use of methods such as; scenario planning, effectuation, and reflective thinking to enhance decision making. The paper concludes with potential benefits that this method brings to the PM when fully understood and tested in the application domain